Patient Relations Associate
The Patient Relations Associate course equips individuals with essential skills in healthcare administration and patient care, focusing on effective interactions, quality service, and ensuring excellent healthcare experiences.
Introduction to Career Planning
- Effective Communication
- Patient Confidentiality
- Front Desk Management
- Billing Procedures
- Backend Operations
- Healthcare Compliance
- Customer Service Excellence
Scope
- Hospitals and Clinics:Ensuring patients receive timely and effective care, assisting with scheduling, and addressing any concerns or complaints
- Nursing Homes:Contribute to patient support and personalised care for the elderly or those needing extended recovery periods.
- Outpatient Facilities:Ensure seamless patient care and support in ambulatory care environments, aiding in efficient patient flow and safety.
- Multinational Companies:Collaborate with global firms in areas like occupational health, corporate wellness, and employee health services.
- Health Insurance Companies:Handling patient inquiries related to insurance claims, coverage and billing processes.
- Diagnostic and Interventional Labs:Support diagnostic processes, ensuring efficient and accurate assistance in lab testing and interventional procedures.
- Medical Call Centres:Acting as a liaison between healthcare providers and patients, assisting with appointment scheduling and resolving patient concerns.
Course Highlights
- Theory + Practical:150 hours of foundational theory and 150 hours of handspractical training for a holistic learning experience.
- Clinical Internship:450 hours of supervised training in real world healthcare environments, refining skills and gaining in depth experience.
- Eligibility:Open to graduates from any stream interested in building a career in healthcare support roles.
- Duration:A rigorous 750 hours program designed for thorough preparation and mastery of healthcare support skills.
